Friday, August 27, 2010

Message in a Bottle ~ 4th installment


n the late 1800s, Poland Spring was already a renowned brand of healthful drinking water that you could get home-delivered in Boston, New York, Philadelphia, or Chicago. It was also a sprawling summer resort complex, with thousands of guests and three Victorian hotels, some of which had bathtubs with spigots that allowed guests to bathe in Poland Spring water. The resort burned in 1976, but at the crest of a hill in Poland Spring, Maine, you can still visit a marble-and-granite temple built in 1906 to house the original spring.
24% of the bottled water we buy is tap water repackaged by Coke and Pepsi.
The car, the Depression, World War II, and perhaps most important, clean, safe municipal water, unwound the resorts and the first wave of water as business. We had to wait two generations for the second, which would turn out to be much different--and much larger.
Today, for all the apparent variety on the shelf, bottled water is dominated in the United States and worldwide by four huge companies. Pepsi has the nation's number-one-selling bottled water, Aquafina, with 13% of the market.Coke's Dasani is number two, with 11% of the market. Both are simply purified municipal water--so 24% of the bottled water we buy is tap water repackaged by Coke and Pepsi for our convenience. Evian is owned by Danone, the French food giant, and distributed in the United States by Coke.
The really big water company in the United States is Nestlé, which gradually bought up the nation's heritage brands, and expanded them. The waters are slightly different--springwater must come from actual springs, identified specifically on the label--but together, they add up to 26% of the market, according to Beverage Marketing, surpassing Coke and Pepsi's brands combined.
Since most water brands are owned by larger companies, it's hard to get directly at the economics. But according to those inside the business, half the price of a typical $1.29 bottle goes to the retailer. As much as a third goes to the distributor and transport. Another 12 to 15 cents is the cost of the water itself, the bottle and the cap. That leaves roughly a dime of profit. On multipacks, that profit is more like 2 cents a bottle.
As the abundance in the supermarket water aisle shows, that business is now trying to help us find new waters to drink and new occasions for drinking them--trying to get more mouth share, as it were. Aquafina marketing vice president Ahad Afridi says his team has done the research to understand what kind of water drinkers we are. They've found six types, including the "water pure-fectionist"; the "water explorer"; the "image seeker"; and the "struggler" ("they don't really like water that much...these are the people who have a cheeseburger with a diet soda").
It's a startling level of thought and analysis--until you realize that within a decade, our consumption of bottled water is expected to surpass soda. That kind of market can't be left to chance. Aquafina's fine segmentation is all about the newest explosion of waters that aren't really water--flavored waters, enhanced waters, colored waters, water drinks branded after everything from Special K breakfast cereal to Tropicana juice.
Afridi is a true believer. He talks about water as if it were more than a drink, more than a product--as if it were a character all its own, a superhero ready to take the pure-fectionist, the water explorer, and the struggler by the hand and carry them to new water adventures. "Water as a beverage has more right to extend and enter into more territories than any other beverage," Afridi says. "Water has a right to travel where others can't."
Uh, meaning what?
"Water that's got vitamins in it. Water that's got some immunity-type benefit to it. Water that helps keep skin younger. Water that gives you energy."
Water: It's pure, it's healthy, it's perfect--and we've made it better. The future of water sounds distinctly unlike water.
The label on a bottle of Fiji Water says "from the islands of Fiji." Journey to the source of that water, and you realize just how extraordinary that promise is. From New York, for instance, it is an 18-hour plane ride west and south (via Los Angeles) almost to Australia, and then a four-hour drive along Fiji's two-lane King's Highway.

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